1. About us
We are a small, home-based business sourcing and growing rare plants located in the Dandenong Ranges, Victoria.
We do not offer pick up.
All plants are sent bare rooted (without pot).
We have been sending plants to happy customers for several years and have had great success with our packing technique.
More shipping details can be found on the individual plant listing.
We currently ship to the following states:
We DO NOT ship directly to Tasmania, WA or NT, however we are happy to send your purchases to a plant concierge such as Home of Houseplants.
Please do not contact us to request shipping directly to a quarantine states.
All orders are sent on the following Saturday or Monday via Aus Post Express with tracking.
This is to ensure that plants spend as little time as possible in transit.
You will receive an email with your tracking number.
If your shipment's value exceeds $100, we strongly suggest that you request additional insurance. You can do this by selecting insurance as a product in the web-store.
5. Conditions of sale
Please ensure that you are equipped and capable to care for the plant(s) that you purchase.
We will not be held liable for the demise of a plant once it is in your care due to accidental damage, failure to provide the required environment, or over / under watering.
Important environmental considerations include adequate humidity, temperature range, light and appropriate watering.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at email@example.com
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org